Digital transformation can be complex, high risk and, increasingly, necessary for organisations to stay competitive. In both public and private sectors, digital transformation and business change is the new norm, required to drive improved operational efficiency, enhanced customer and employee satisfaction and boosting revenue growth. Our firm stands at the intersection of business and technology, guiding clients through the complexities of digital transformation. We believe a holistic, integrated view of business, technology and strategy is required to maximize the value of digital transformation.
We believe in a tailored approach to digital transformation. We partner with clients and technology providers to ensure a seamless integration of digital solutions that are customised to meet unique business needs. While we are well-versed in best practice frameworks, such as Agile, Lean, Six Sigma and ADKAR we recognize that every engagement is unique, involving distinct people, strategies, constraints, requirements, and priorities.
Our bespoke methodology emphasizes a holistic view of digital transformation. We ensure that each component of the project is integrated and that information flows smoothly across the team. By fostering strong partnerships and maintaining open lines of communication, we help our clients navigate the challenges of digital transformation. We go beyond supporting your strategic objectives with capability and capacity; we collaborate with existing resources to ensure lasting change and embedded capability. This controlled and structured transition means that people know what to expect and how to handle the novel challenges of go-live and the embedding of enhanced business as usual functions. Additionally, we focus on continuous improvement and help clients realise the full value of the powerful new tools at their disposal.
Asking the right questions at the right time is essential for the success of any digital transformation initiative. Here are some critical questions to consider:
1. Do you have a clear strategy and articulation of digital transformation benefits?
Digital transformation can be costly and time-consuming, does your strategy support the change, and do you have a clear understanding of the benefits of transformation?
2. Does your planned digital transformation go far enough?
Many benefits of transformation, particularly those related to process efficiency and automation, are enhanced when entire functions, processes or parts of the value chain are digitised. However, many organizations fall into the trap of satisficing—settling for minimal or partial digital transformation efforts. This approach risks introducing unnecessary complexity, both for business-as-usual operations and for future upgrades and integration. To avoid this, it's crucial to plan for comprehensive transformation that fully leverages digital capabilities across the organization.
3. How must your operating model change to maximise the benefits of your transformation?
Digital transformation can cause a step change in process efficiency, resource utilisation and capability requirements and data availability. Have you considered how your current operating model will need to change during and after your digital transformation?
4. Have you fundamentally integrated change management into your digital transformation roadmap?
Digital transformation is not linear, it requires iterative review, feedback and design to meet the needs of your organisation. Effective change management is the glue between your new technology and existing business operations – it is the catalyst that drives adoption, value and longevity.
5. How will new user roles and security permissions integrate with the organisation’s existing architecture?
User roles connect your people to the technology being implemented. The temptation to use out-of-the-box user roles can cause friction during implementation as users are often provided with either too many, irrelevant capabilities, or not enough capabilities to leverage the functionality and value of the digital investment. User role mapping and security permissions should be business-led, meeting the operational needs of the organisation.
6. How will we measure the ROI of our digital initiatives?
Consider how you can measure the benefits and ROI of your digital transformation to track value, encourage desired business activity and reduce the risk of process workarounds or relapse.
Corebridge offers comprehensive capabilities in digital transformation, backed by a team of industry leaders with deep experience driving business success through innovative technology solutions. We provide end-to-end services, including strategic planning, technology selection, implementation, integration, and ongoing support.
Partner with us to embark on your digital transformation journey and unlock the full potential of your business through contemporary technology and innovative solutions.